Claims Customer Service


For over thirty years, we’ve staked our reputation on quality products, professional support and fast, efficient customer service. We’re proud that the industry acknowledges our achievement in this area with loyalty and lots of return business.


Our customer service representatives are here to help you with your vehicle claims. Our goal is to process your claim with professionalism and efficiency, providing a customer experience that exceeds the industry standard.


We make the process convenient, offering multiple ways to file a claim. File by telephone, through our online claim system, or download an Appearance claim form.


Hours: (Listed in Central Time Zone)

Monday – Thursday: 8:00AM – 5:00PM

Fridays: 8:00 AM – 4:00PM


Phone Number

1-800-707-9292 Select Option 2, Followed by the # Sign


OnLine:  
File a claim online


Email to:  claims@ctpc.com


Downloadable Forms

Download an Appearance claim form

Fax:  Complete the claim form and fax to 210-568-6400

View Frequently Asked Questions