FAQ


Filing a Claim:  Frequently Asked Questions



How do I file a claim for Appearance Protection?

(Paint, Vinyl, Leather, Undercoat, Rust, Windshield)

  • Online
  • Download our claim form to send by:
    • Email: claims@ctpc.com
    • Fax: 210-568-6400
    • Mail: CalTex Protective Coatings, 7455 Natural Bridge Caverns Road, Schertz, TX 78154

If I have a windshield crack claim, what are the steps I need to take?

  • It is very important to know how large the chip or crack is (more than one inch?, etc.) Call us as soon as the crack/chips occur. Utilize the Online Claim Form.


How do I file a claim for Theft Protection?

  • Online
  • Download our claim form to send by:
    • Email: claims@ctpc.com
    • Fax: 210-568-6400
    • Mail: CalTex Protective Coatings, 7455 Natural Bridge Caverns Road, Schertz, TX 78154


What information do I need to provide?

  • VIN (Vehicle Identification Number) or Customer Registration Number
  • Where the damage is located
  • When you noticed the damage
  • What has been done already to remedy the damage
  • Theft claims: include the date of theft


How do I determine the status of my claim?

You can contact our claims department by email at claims@ctpc.com or by phone (1-800-707-9292, and press option 2)


What is covered under my warranty?

CalTex offers many superior products that carry warranties. Please refer to your warranty to verify coverage. If you have any questions or are not able to determine what your warranty covers, please contact us at 1-800-707-9292 and press option 2 or email us at claims@ctpc.com


How do I confirm that my warranty is registered with CalTex?

Please contact us at 1-800-707-9292 and press option 2 to verify. We’ll ask you to provide the following information:

  • Customer registration number
  • Name
  • Date of purchase
  • Name of the dealer where the warranty was purchased


How do I transfer my warranty to the next owner or renew it for myself?

  • Email us at claims@ctpc.com and have the following information close by:
    • Customer registration number
    • VIN
    • Copy of the Bill of Sale (that shows the new owner)
    • Your contact information (including a phone number)
  • You can mail us at CalTex Protective Coatings at 7455 Natural Bridge Caverns Road, Schertz, TX 78154. 
  • Include the following in your letter:
    • Subject of your request (transfer or renew)
    • Customer registration number
    • VIN
    • Copy of the Bill of Sale (that shows the new owner)
    • Your contact information (including a phone number)

You will be contacted within 24-48 hours of the receipt of the letter or email to give you further information on the transfer procedures.


How do I get a copy of my warranty?

Please contact us at 1-800-707-9292 and press option 2 or by email at claims@ctpc.com